Refund policy

Due to the digital nature of our products (ebooks and downloadable materials), all sales on Vault Media are final. Once an ebook or digital file has been purchased, delivered, or downloaded, we do not offer standard returns, exchanges, or refunds under any circumstances.

To be eligible for a refund, you must meet our specific non-delivery criteria: you were successfully charged for your order, but you did not receive access to your digital product or download link. You must contact us within 24 hours of purchase to report the issue.

To start a refund claim, you can contact us at contact@vaultmedia.store. Please note that all refund requests must include your Order ID, Payment Transaction ID, and the legal credentials (full name, email address, and phone number) used at the time of purchase.

If your claim is validated and accepted after reviewing our payment logs, we’ll send you a confirmation email and process your refund. Requests sent to us without the required order details or submitted after the 24-hour window will not be accepted.

You can always contact us for any policy or access questions at contact@vaultmedia.store.

Damages and issues Please check your delivery confirmation email and download link immediately upon completion of payment. Contact us right away if you encounter corrupt files, broken download links, or receive an incorrect file format so that we can evaluate the issue and resolve it for you as quickly as possible.

Exceptions / non-returnable items Since Vault Media sells exclusively digital goods, instant digital downloads, and electronic ebooks, no physical returns are possible. We do not offer returns or refunds for change of mind, improper reading devices, or failure to read system requirements prior to purchase.

Unfortunately, we cannot accept refund claims on discounted promotional items, sale items, or digital gift cards.

Exchanges Because our offerings are digital files, we do not process direct exchanges. If you accidentally purchased the wrong ebook title, you must submit a claim before accessing or downloading the content to request a manual replacement.

24-Hour Non-Delivery Claim Window Notwithstanding general e-commerce standards, because digital files cannot be physically returned once sent, you have a strict 24-hour window from the exact timestamp of payment to notify us of non-delivery. You must provide clear proof of payment debit alongside your purchase details. Claims submitted past 24 hours from transaction time will be automatically closed.

Refunds We will notify you once we’ve inspected your transaction logs and let you know if the non-delivery refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank, credit card company, or payment gateway to process and post the refund to your account.

If more than 10 business days have passed since we’ve approved your refund, please contact us at contact@vaultmedia.store.