Contact information

Welcome to vault media! We are committed to providing you with the best digital shopping experience and prompt customer assistance. If you have any questions regarding your ebook orders, download access, payment queries, or general support, please reach out to us using the details below.

Customer Support Contact Details

Trade Name: vault media
Email: contact@vaultmedia.store
Phone: +91 98 8797 5642
Physical Address: P-26 THUNDI KA PURA SANTHA, 321612 SANTHA, Rajasthan, India

Support Hours & Response Time

• Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
• Closed: Sundays and Indian National Holidays
• Response Time: We aim to respond to all email inquiries within 24 hours during regular business hours.

Digital Order & Technical Support Guidelines

To help us resolve your issue quickly, please ensure you include the following information when contacting us:

• Your Order ID (e.g., #VM1001)
• The Email Address used during checkout
• A screenshot or brief description of the download/access issue you are facing

Frequently Asked Support Topics

• Non-receipt of files: Check your email spam/junk folder before sending a request. If still missing, notify us within 24 hours of purchase for instant manual access dispatch.
• Refunds & Returns: Please review our Return and Refund Policy for full details on eligibility and claim procedures.